Question 1

Can you add my logo to my gift box, or do you create private label boxes?

Accepted Answer

Yes, we can create specially branded gift boxes for your company, special event or organization in multiple quantities. Please take a look at our Gifting Services page and feel free to email us with any questions.

Question 2

Can I customize my box?

Accepted Answer

We love to create custom boxes. Please email us to find out more about our minimumsand how we can work together.

Question 3

What forms of payment do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express and Discover.

Question 4

Do you ship internationally?

Accepted Answer

We do ship internationally. Email us at contact@what-a-box.com to get your order placed. Please note additional duties and taxes charges will be included with your order.

Question 5

Can you include a personalized note in my order?

Accepted Answer

Yes, we can include your personal note - simply write it in the box when you check out. Your sentiment is handwritten on a note card and placed within your box when shipped.

Question 6

Help, I accidentally supplied the incorrect information––can I make changes to my order?

Accepted Answer

We understand   that you may need to make some changes to your order such as incorrect   address or name. We will do our best to accommodate if we have not already 
sent your order out (our processing time is 1-2 business days).
Please email us at boxexperiences@whatabox.org 
and we’ll do everything we can to help.

Question 7

What is your return policy?

Accepted Answer

At WHAT-A-BOX®, it is our passion to make giving and receiving gifts a beautiful   experience. We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not live up to these   high standards, please contact us and we’ll do all we can to make it right. Please reach out to us at boxexperiences@whatabox.org to receive a return authorization.

Question 8

Will my recipient receive anything via email, so they are alerted that a gift is on its way?

Accepted Answer

Nope! Our process allows for the recipient to be surprised at their gift delivery - unless you reach out to them on your own. They do not receive any details from us except the actual gift.

Question 9

Can I order multiple gift boxes?

Accepted Answer

Yes. We specialize in quantity orders. Please take a look at our Gifting Services page and feel free to email us with any questions.

BowWow-Doggie What-A-BOX®

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RETURN & REFUND POLICY

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Frequently asked questions